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Mission Statement

The mission of the Technology Infrastructure Services department is to implement and support the hardware and software needs of the students, faculty and staff of Mount St. Joseph University. The Technology Infrastructure Services department strives to provide excellent customer service, as well as, encourage an environment that utilizes technology in the classroom.
NameTitlePhoneEmail
Help Desk, ISS 244-4357 iss.helpdesk@msj.edu
Henline, Sierra Student Technology Engagement Manager 244-4263 sierra.henline@msj.edu
Montag, Chad Director 244-4404 chad.montag@msj.edu
O'Neil, Joe Client Service Representative 244-4894 joe.oneil@msj.edu
Phelps, Andrew Junior Developer 244-4869 andrew.phelps@msj.edu
Puckett, Adam System Development & Network Analyst 244-4391 adam.puckett@msj.edu
Roberts, Jacqueline Classroom & Technology Outreach Analyst 244-3213 jacqueline.roberts@msj.edu

TIS is comprised of the following:

  • Media / Technical Support Services
  • Network Services
  • Technology Account Operations
  • Technology Asset Management

TIS provides the following services for the Mount community:

  • Daily support and operation of classrooms and computer labs
  • Desktop / Notebook computer installation and maintenance
  • Delivery and scheduling of media equipment
  • Network and Internet services including e-mail, Internet connectivity, network file storage, network security, account administration, campus printing, data recovery
  • Student Notebook Computer distribution
  • Networked Printer installation and maintenance
  • Telephony support including voicemail
  • Resource Bookings (classroom instructional equipment, computer labs, and studio)
  • Consultation on hardware and software purchases

TIS may be contacted through the ISS Help Desk. This facility is located in the Library building and can be reached by calling 513-244-HELP (4357).

Media / Technical Support Services

Media / Technical Support Services is primarily responsible for hardware and software related issues. Media / Technical  Support Services provides second level support for computers in MSJ labs, offices, printers, as well as notebook computers which are part of the Student Computing program.  Media / Technical Support Services is also responsible for supporting, delivering and scheduling media equipment.

Network Services

The Network Services group is primarily responsible for network connectivity, network servers and partial support (based on need and availability of personnel) of telephony and voicemail services. The Network Services group provides second level support for campus network infrastructure.

Technology Account Operations

Technology Account Operations is primarily responsible for the creation and management of all technology accounts utilized by Faculty, Staff and Students at the Mount.

Technology Asset Management

Technology Asset Management is primarily responsible for ordering, receiving and tracking all technology related hardware and software assets at the Mount.