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Contacting the ISS Help Desk

If you cannot find the answers to your questions here on the Technology Guide/web page or in the FAQs section, please try the following ways to contact us:
  • Physical location: The ISS Help Desk is located in room 30 in the basement of the Library Building.
  • Email: The ISS Help Desk can be contacted through e-mail at iss.helpdesk@msj.edu
  • Phone: The ISS Help Desk can be reached at (513) 244-HELP (4357), Option 1
  • After our open hours of operation or when it is more convenient, please complete and submit an online ISS Help Desk Service Request Form outlining your needs. The online ISS Help Desk Service Request forms get forwarded directly to the ISS Help Desk email account which is monitored hourly when the ISS Help Desk is open.
 

ISS Help Desk Hours

We are open for walk-in, telephone and email inquiries/communications on the following days and times.

  • Monday - Thursday: 7:30 AM - 10 PM
  • Friday: 7:30 AM - 5PM
  • Saturday: 7:30 AM - 5PM
  • Sunday: closed
Semester Break Help Desk hours
 
Monday - Friday 8:00 AM - 5:00 PM
Saturday - 10 AM - 5:00 PM
Sunday - Closed
 
The ISS Help Desk will be closed Saturday, December 30, 2017, through January 2, 2018. Normal winter break hours will resume on Wednesday, January 3.