Skip To Content

You are here:  Technology > Technology Guide

Student Technology Support

If you need your Mount network/Blackboard password or Mount E-mail password reset, please use the self-service password reset option or use one of the three options below to request a password reset.
 
Faculty & Staff do not have a self-service password reset option; please contact the Help Desk directly at 513-244-4357.
 
When the ISS Help Desk is open, call or walk in to the Help Desk located on the Main floor of the Library. (513-244-4357)
 
If the Help Desk is closed and you are having technical problems, please check the Help Desk voice mail message for the current system status before proceeding any further.
When recording a voice mail message or sending an email message, please be sure to leave your name (spell your last name and or your email address on a voice mail message) and a phone number where you can be reached.
 
Mount ISS Help Desk support staff will periodically check messages and someone will respond to your inquiry either:
  • by phone if you originally contacted us by phone
  • or by email if you originally contacted us by email or by our web-based support request
  • or by the method you specified in your message
 View more posts

Contacting the ISS Help Desk

If you cannot find the answers to your questions here on the Technology Guide/web page or in the FAQs section, please try the following ways to contact us:
  • Physical location: The ISS Help Desk is located on the main floor of the Library in the Library Building.
  • Email: The ISS Help Desk can be contacted through e-mail at iss_helpdesk@mail.msj.edu
  • Phone: The ISS Help Desk can be reached at (513) 244-HELP (4357), Option 1
  • After our open hours of operation or when it is more convenient, please complete and submit an online ISS Help Desk Service Request Form outlining your needs. The online ISS Help Desk Service Request forms get forwarded directly to the ISS Help Desk email account which is monitored hourly when the Library/ISS Help Desk is open.

ISS Help Desk Hours: We are open for walk-in, telephone and email inquiries/communications on the following days and times.

  • Monday - Thursday: 7:30 AM - 10 PM
  • Friday: 7:30 AM - 5PM
  • Saturday: 7:30 AM - 5PM
  • Sunday: 1 PM - 9 PM
Semester Break Help Desk hours -
 
Monday - Thursday 7:30 AM -  7 PM
Friday - 7:30 AM - 5:00 PM
Saturday - 10 AM - 5:00 PM
Sunday - Closed