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Use the Student Self Service Password Reset service if you need to reset your Mount network password. This service is available to active Mount students 24 hours a day / 7 days a week. Your Mount network user name and password are used for myMount, Blackboard, student email, and printing / copying services on-campus.

Faculty and Staff

Contact the ISS Help Desk to have them assign you a new password.

How Do I Change My Password?

If your current password is still active, you can change it by logging into your email and clicking on Options. Scroll down to find the change password option.
It is as important to protect your campus network privileges as it is to protect your computer equipment. Here are some suggestions:
  • Change your password regularly.
  • Don’t give your password to anyone.

If you have forgotten your password go to the forgot your password option in the left hand column.  If the self-service password reset services is not working for you contact the ISS Help desk at (513) 244-4357.  Ask to be transferred to the on-duty ISS staff member who's assisting with password resets.


Passwords must meet the following minimum requirements:     
  • Passwords may not contain the user's account name or parts of the user's full name that exceed two consecutive characters
  • Passwords must be at least seven characters in length
  • Passwords must contain characters from three of the following four categories:
    1. English uppercase characters (A through Z)
    2. English lowercase characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Non-alphabetic characters (for example, !, $, #, %)
  • Complexity requirements are enforced when passwords are changed or created.