If you need your Mount network/Blackboard password or Mount E-mail password reset, please use the self-service password reset option
or use one of the three options below to request a password reset.
Faculty & Staff do not have a self-service password reset option; please contact the Help Desk directly at 513-244-4357.
When the ISS Help Desk is open, call or walk in to the Help Desk located on the Main floor of the Library. (513-244-4357)
If the Help Desk is closed and you are having technical problems, please check the Help Desk voice mail message for the current system status before proceeding any further.
When recording a voice mail message or sending an email message, please be sure to leave your name (spell your last name and or your email address on a voice mail message) and a phone number where you can be reached.
Mount ISS Help Desk support staff will periodically check messages and someone will respond to your inquiry either:
- by phone if you originally contacted us by phone
- or by email if you originally contacted us by email or by our web-based support request
- or by the method you specified in your message