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Technology Support

If you need your Mount network/Blackboard password or Mount email password reset, please use the forgot password option in myMount. It will allow you to reset your password for Blackboard, myMount and email all at the same time. If you do not have an alternate email address on file or do not remember what it is or the answers to your challenge questions, your can contact the ISS Help Desk when they are open for assistance.
 
When the ISS Help Desk is open, call or walk in to the Help Desk located in room 30 in the basement of the Library Building. (513-244-4357)
 
If the Help Desk is closed and you are having technical problems, please check the Help Desk voice mail message for the current system status before proceeding any further.
When recording a voice mail message or sending an email message, please be sure to leave your name (spell your last name and or your email address on a voice mail message) and a phone number where you can be reached.
 
Mount ISS Help Desk support staff will periodically check messages and someone will respond to your inquiry either:
  • by phone if you originally contacted us by phone
  • or by email if you originally contacted us by email or by our web-based support request
  • or by the method you specified in your message

Contacting the ISS Help Desk

If you cannot find the answers to your questions here on the Technology Guide/web page or in the FAQs section, please try the following ways to contact us:
  • Physical location: The ISS Help Desk is located in room 30 in the basement of the Library Building.
  • Email: The ISS Help Desk can be contacted through e-mail at iss.helpdesk@msj.edu
  • Phone: The ISS Help Desk can be reached at (513) 244-HELP (4357), Option 1
  • After our open hours of operation or when it is more convenient, please complete and submit an online ISS Help Desk Service Request Form outlining your needs. The online ISS Help Desk Service Request forms get forwarded directly to the ISS Help Desk email account which is monitored hourly when the ISS Help Desk is open.

ISS Help Desk Hours: We are open for walk-in, telephone and email inquiries/communications on the following days and times.

  • Monday - Thursday: 7:30 AM - 10 PM
  • Friday: 7:30 AM - 5PM
  • Saturday: 7:30 AM - 5PM
  • Sunday: closed
Semester Break Help Desk hours -
 
Monday - Thursday 7:30 AM -  7 PM
Friday - 7:30 AM - 5:00 PM
Saturday - 10 AM - 5:00 PM
Sunday - Closed
 
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